Coronavirus Frequently Asked Questions for Businesses

Which products do your technicians use to disinfect our premises in order to eliminate COVID-19?
We use a highly effective and specialist product called Steri-7; a government approved certified anti-viral disinfectant. It has been proven to keep rooms and areas in commercial properties, care homes, nurseries, hospitals, schools and homes sterilised for up to 7 days. Applying Steri-7 XTRA using our specialist Ultra Low Volume mist machines causes the minimum of disruption to your business and any team members still working there. It will treat large or small areas including hard to reach/hard to disinfect areas such as flooring, computer monitors, keyboards,  ceilings or walls in a short space of time’ coating every inch of the space with a fine invisible mist that kills viruses on contact and is tested to kill 99.999% within 5 minutes.  The Steri-7 when applied by our specialist ULV and spraying equipment kills up to 99.9999% of harmful pathogens including COVID-19, Norovirus, Swine Flu, HIV, Hepatitis C, E. coli, Salmonella, Legionella and many more. This gives businesses and public organisations total Biosecurity and complete peace of mind.
How does it work?
The process works by filling a room with a fine mist comprising 10-micron particles of disinfectant. As the particles settle onto all surfaces including the ones not usually touched as part of conventional cleaning or even deep cleaning (think walls, door handles, electric switches, carpets, soft furnishings, deep inside keyboards, coving, ceilings, light pendants, undersides of worktops, desks, chairs and shelves etc) as well as all the surfaces that you would normally disinfect, Steri-7 kicks into action killing bacteria, spores and viruses fast. This process ensures that large areas can be successfully treated and protected in a short space of time
How does this differ from deep cleaning?

Deep cleaning is not to be confused with infection control. Deep cleaning revolves around a visibly clean environment. Infection control cleaning is a different approach altogether because it removes, kills and prevents the things we can’t see. Bacteria and viruses live among us in their billions. They are unseen and unnoticed until they enter our bodies and make us unwell. As we are witnessing with the current global pandemic – because it is so easy to transmit from human to human via direct and indirect contact – COVID-19 is affecting millions of people worldwide and by association it is entering our businesses even on the shoes we wear and of course our hands. Deep cleaning does not kill all the virus in our workplaces, businesses and homes.

The Steri-7 Bio-misting method with its broad-spectrum germicide is used by our technicians to safely disinfect any room or area, killing any harmful pathogenic organisms on surfaces up to 99.9999%.Our service applies Steri-7’s BREAK, TREAT, PREVENT principles, ideal to achieve full Biosecurity. It is not possible to accomplish this from deep cleaning alone.

Unlike wiping with a cloth, with ULV bio-misting and spraying, every surface in a room is evenly covered, disinfected and protected. The mist coats the undersides of furniture, fabrics and carpets, walls, doors, ceilings, skirting boards and all the nooks and crannies that would usually escape a deep clean. All touch points in the workplace and the high traffic areas are coated evenly with the disinfectant mist.

What is Reactive Barrier Technology and how does it work?
Reactive Barrier Technology is a specialised micro emulsion which provides an optional sustained release system – this means that the Reactive Barrier can be turned on or offer depending on the situation. It’s simple, if you rinse Steri-7 Xtra after our technician has applied it you will remove the barrier. If you leave Steri-7 Xtra to dry you enable the Reactive Barrier Technology. This gives you added Biosecurity and protection between cleans.
Is ULV misting of harmful to health?
Commercial cleaners already use disinfectant to clean premises. The misting and spraying we undertake is a safe and proven way of infection control that will protect your business, team members and any visitors. Because of this we advise that surfaces are not wiped immediately after disinfecting because this will remove some of the protection. The Steri-7 disinfectant we use is food safe, used in commercial food production, in care homes, nurseries, hospitals and offices. And the process our technicians follow is the same irrespective of the environment. The chemicals we use are the same as those used in domestic disinfectants. The specialist micro-encapsulated long-lasting form we use is what extends the protection throughout your premises as opposed to just the areas your cleaners usually disinfect. Most people use disinfectant to make work and food surfaces safe for example and do not then wipe it away before using a desk. This product is no different.
Do we have to vacate our premises whilst your technician is applying the treatment?
Yes. Offices and workplaces need to be empty while we work for 1 hour as a precaution while the disinfectant is airborne.
We still have people in our workplace with asthma/underlying health conditions. Will this affect them?
The disinfectant is extremely safe and undetectable once dry with no risk to respiratory conditions or other health conditions. However, if you have any concerns please talk to us as there are other ways of us carrying out this disinfection and protection. The disinfectant is non-toxic, government approved and 100% safe. The fact that it is used in hospitals to combat COVID-19 and other viruses should be reassuring. The disinfectant is colorless, odorless and invisible once dry.
Do we have to store electrical items and remove smoke alarms?
Electrical items are safe and can be kept in situ. Smoke alarms may on occasion go off but will not be damaged. The treatment is especially effective for dirty keyboards. Smoke detectors linked to fire alarms or sprinkler systems should be turned off as a precaution against any false alarms. If you are concerned please let us know and we will take steps to avoid any items or cover them.
Does everything get wet?
The treatment is comparable to a mist blowing through your premises. Surfaces are wet but because the coating is microscopically thin it dries very quickly (within minutes). It kills COVID-19 on contact. Disinfectants need moisture to be effective so the mist is a huge advantage when compared to wiping disinfectant onto a surface with a cloth because the latter dries much faster and may not kill all the virus. Wiping surfaces with a disinfectant cloth will often miss areas of a surface whereas our misting and spraying is much more efficient with 100% coverage including surfaces and areas that cannot be wiped with disinfectant. The micro droplets produced by the machines our technicians use will reach difficult to access areas and will rapidly eradicate the viruses upon contact thereby minimising the risk of contamination. Applied in this way you your staff and visitors are safeguarded.
How safe is it to let your technician into our premises?
We care passionately about our staff’s safety and we know just how important this service is to businesses and public organisations at this difficult time. Our technician will be fully enclosed in PPE. This includes gloves, overalls, a full-face mask with a respirator that covers eyes as well as mouth and nose (far superior to those used in the NHS because it has been designed to protect against all pathogens and the insecticides and gases used in pest control). Essentially the technician is in a protective bubble and will of course be fully coated with disinfectant when applying the mist treatment. Pest controllers are key workers and still working in homes and businesses all over the UK protecting people from disease carrying pests such as rats and mice etc. We follow all applicable rules and guidance from the UK government and agencies (such as the HSE) at all times
How quickly can you respond to our call?
We are offering a 24/7 service for businesses in the Greater London area. We can confirm a survey appointment and can commence treatment upon acceptance of our quotation.
Do you offer a preventative service?

We offer a COVID-19 contingency survey. A technician will visit your premises wearing full PPE and RPE to undertake a detailed site survey which is kept on file alongside your method statement and a site- specific risk assessment. With an accompanying pre-authorisation of works this means that should an outbreak of COVID-19 be reported at your site we can respond with speed.

We also offer a pre-opening COVID-19 service which operates on similar lines to the contingency survey. We will survey your premises and provide a detailed price guaranteed quotation so that you can instruct us to come back within a pre-agreed time period and disinfect your premises before you re-open. You can restore trust in returning customers by letting them know this has taken place to the highest recognised health standards


You have not answered all my questions…

Whilst we have tried to make this document as comprehensive as possible, we understand that you may still have unanswered questions. Please call or email with your questions for a prompt response.